For Digital Products & Our Service

  • All digital purchases are non-refundable.
  • Due to immediate access and licensing, but we are committed to making things right.
  • If you encounter technical issues, email us at hi@bemusedcreative.com for prompt assistance.

For Physical Products

  • Cancellations: Request within 2 hours of purchase for a full refund.
  • Shipping: Processed in 3–5 business days.
  • International delivery:
  • Normally around 2 weeks but we do not have control over customs.
  • Note: Customers are responsible for customs fees if any and we cannot predict these.

Returns & Quality Guarantee

  • We stand by our products. If there is an issue, we will make things right, do refer to each product details.
  • If there is a print error, we will replace or refund it - just email clear photos of the issue to hi@bemusedcreative.com within 30 days.
  • However, please note that for our made-to-order: There is no general returns or exchanges due to sizing as it is clearly indicated on our sites.

Payments & Refunds

  • Accepted Methods: Credit or debit cards, PayPal, Googleor Apple Pay, Klarnaor AfterPay. However, please note this varies by location.
  • Refunds: Processed within 24 hours PayPal or 7–10 business days for credit cards.
  • Non-refundable: Donations, tips, locked messages, and active membership periods.

International Orders

  • Customs fees may apply (varies by country). We recommend checking with your local customs office for estimates.

If You Need More Help For Our Made To Order Products:

We aim to be clear on the following:

  • Proactive Support:
  • Emphasizes quick resolutions.
  • Clarity: Simplifies policies 
  • E.g., "2-hour cancellation window".

Global-Friendly:

  • Manages expectations upfront for international buyers.

Fairness: 

  • Positions non-refundable terms as industry-standard such as digital items or quality-assured for physical items.