For digital products:
Because your purchased product is a digital product, it is deemed “used” after download or opening. For this reason, all purchases of our digital products are non-refundable or exchangeable. In other words, since the digital products made available here are intangible, we are not able to offer refunds on these products.
However, it is important to us that you are happy with your purchase.
If you experience any problems with your form, please email us at hi@bemusedcreative.com and we will do our best to work with you to solve your problem.
For physical products:
We only accept cancellations:
Request a cancellation within: 2 hours of purchase. Conditions of cancellations: Refund will be given back to your original payment method.
Orders & Packing:
Once an order is placed, we are processing it most of the time - such as packing and doing the postage and passing to our courier partners. Please ensure you have the right address as it is almost impossible for us to control the couriers once orders are sent out due to the many orders they handle...etc. It is the buyer responsibilities to give the right information.
Dispatchment & delivery:
We will ship your items in 3-5 business days or after you place the order. International delivery typically takes 4-5 weeks, while it can take up to 8 weeks as the package goes through or being held in customs. We also work hard to provide free or affordable standard shipping for most products with basic freight.
International customer is responsible for any applicable custom fees, as we can't predict what and which fee, if any, will be applied. Custom fee is not part of the shipping postage, the fee is not applied until the package reaches the destined country.
